F.A.Q

F.A.Q.

REGULATIONS, TERMS AND CONDITIONS OF SALE

  1. DELIVERY

Zagros Shoes guarantees the delivery of orders within 48 hours following the purchase, for residents of the cities of Gatineau and Ottawa. Zagros Shoes assumes the delivery fees when the order exceeds an amount of 100$ and more applicable before taxes, for shipping addresses inside Canada. All other destinations will be subject to shipping fees paid by the customer. 

 

NOTE: An order cannot be cancelled once it is shipped from our warehouse. The only way to cancel is to wait to receive the products and send it back to us for a refund. (Section 5 below). 

  1. PRICES

All prices are, unless otherwise indicated, in Canadian dollars. The prices displayed on the Site do not always include GST/QST.

Zagros Shoes is solely responsible for the pricing of its products.

Zagros Shoes reserves the right to correct the prices and any erroneous information, to modify the prices of the Services or any other modification at any time, in compliance with the applicable legal and regulatory provisions.

If a price is incorrect, Zagros Shoes reserves the right to cancel your order and the fees charged and will contact you in order to offer you to place a new order at the adjusted price or to reimburse you according to the terms of this Agreement and the applicable legal and regulatory provisions.

  1. TERMS OF PAYMENT

Payment terms are established at the discretion of Zagros Shoes. Payment may be made by the following means:

Credit card
Debit card

  1. PRODUCT AVAILABILITY

The availability of some products is limited and will be updated daily. Zagros Shoes may modify or withdraw products at any time without notice. If a product ordered is not or no longer available, Zagros Shoes will notify you by e-mail and your order will be automatically cancelled. The availability of products on the site is not binding on Zagros Shoes.

  1. RETURN POLICY (please read carefully)

Zagros Shoes guarantees an exchange or a refund within 15 days following the delivery date of a regular price online purchase with all original packaging.

Shipping costs for returns are the customer's responsibility. Shipping fees on orders sent to the customers are deducted from the refunded amount. Customers may not pay shipping fees on orders sent to them, but when refunded those shipping costs are deducted from the refund amount. If the customers decide to take a store credit or an exchange for another product, they will be entitled to the full amount they paid, without deduction of any shipping fees.

All sale products OFF 30% and up are final sale. All other discounts are exchange only, in store, no refund. 

Refunds are made only after the reception, back to our warehouse of the new, unworn items in their original box.

 

For returns done from outside of Canada, please follow these 3 STEPS. For returns done inside of Canada simply ship the products to the address found at step 3. 

1) Stick the additional return sticker that comes with the shoes or make sure to put on the package the following:

CANADIAN GOODS RETURNING BACK TO CANADA 

Customs code: 9814.00.00.93

2) Do not use UPS shipping as a carrier. Use USPS or Post Canada


3) Use the following address: 

Zagros Shoes Inc.

1200 St-Laurent Blvd. Unit 92, Ottawa, Ontario, Canada, K1K 3B8

 

  1. GUARANTEE

Zagros Shoes guarantees quality products and takes the responsibility of the delivery fees in case of a defective product. The refund must be reported within 15 days of the delivery date to be applicable. After the period of 15 days, Zagros Shoes will still be able to help you with an exchange or product repair. To accelerate the process, we always recommend an exchange or replacement of the shoe, since the repair can take more time.

      7. Shipping 

Shipping fees vary depending on your location and order amount in CAD or USD. Shipping back to us for a return or exchance will be paid by the customer. Customs fees or shipping fees that we must pay to accept back the returned items, will be charged to your original payment amount before the refund. 

Testimonials

★★★★★

Our shoe selection experience could not be better anywhere with Mazlum's ( i believe he is the store manager) service. We visited the shop randomly and my Australia origin wife was shocked with the quality of shoes and the service. Canadian made shoes are perfect fit and very comfortable. I would recommend anyone need shoes to visit first this store.

David S O
Ottawa, On
★★★★★

Zagros Shoes at St Laurent is the Best shoe store in Ottawa, shoes with quality.

The staff member was incredibly knowledgeable and patient. I really appreciated how friendly, professional, and genuinely helpful they were. It's clear this store prioritizes excellent customer service.

Michel Ange
Ottawa, On
★★★★★

I just dealt with someone named Maz on their chatline. What a lovely and helpful person. I have never been in their stores, but they just made it to the top of my list for service, kindness and all around great experience. I reached out without expectations, and walked away super happy. I definitely recommend.

MC
Ottawa, On
★★★★★

My husband and i dealt with a lovely young lady at St Laurent store yesterday.. She is helpful, patient and knowledgeable and keeps trying until the customer is happy. She'll manage your store one day.
Her Name is Sozan!!

Molly Badros
Ottawa, On
★★★★★

This is my first time at Zagros and coming from eastern Europe where we have similar shoes I was absolutely happy to buy nice quality shoes for a friendly price! The staff was friendly and super helpful ❤️

Svetlana Tuzlucova-Tal
Ottawa, On
★★★★★

As someone with very large feet, it's hard to find a shoe that fits, let alone options.

The gentleman that helped me was very busy but still made time to help me find something that worked.

They were busy for a reason, as the service, selection and price are worth going back for.

We'll see you again in a few weeks when I need some dress shoes!

Vincent Johnston
Ottawa, On
★★★★★

Great selection of quality shoes. You will not see this quality in run of the mill shoe stores. Service was excellent, helpful and not at all pushy. There is a huge selection of shoes that are unique and well made. I bought 2 pairs of Volks Walkers and they told me there was a year warranty. If something breaks etc within the year, and they cannot repair it, they will give you another pair or if not available a store credit. Now that is service and a company that stands behind their products!

Ddcott
Ottawa, On
★★★★★

My wife, who is very particular about her footwear, has purchased a few pair from them. Their service is impeccable, she came back very happy. Her latest purchase they hand delivered because of a wedding we have to travel to the next day. I have not shopped there for myself yet, but will now.
I come from a family that sells work shoes and they go to the individual work sites to service and sell, so seeing this happen from a retail store is amazing.

P.S, the shoes are quality made as well.

Darren Hulcoop
Ottawa, On
★★★★★

Here I am once again. Sozan was so helpful, patient and showed me several styles in various colours. The store was quite busy and somehow she was attentive to everyone. It a pleasure to shop here.

John Allen
Ottawa, On