Refund policy

NEW DUTY FEES WARNING

Customers who pay the duties on a purchase, will not be elligible for a refund of those duty fees by us, as we can't collect them back from the US. Only the value of the product will be refunded, if it's a refundable product. 

Zagros Shoes guarantees an exchange or a refund within 15 days following the delivery date of a regular price online purchase with all original packaging.

Shipping costs for returns are the customer's responsibility. Shipping fees on orders sent to the customers are deducted from the refunded amount. Customers may not pay shipping fees on orders sent to them, but when refunded those shipping costs are deducted from the refund amount. If the customers decide to take a store credit or an exchange for another product, they will be entitled to the full amount they paid, without deduction of any shipping fees.

All sale products OFF 30% and up are final sale. All other discounts are exchange only, in store, no refund. 

Refunds are made only after the reception, back to our warehouse of the new, unworn items in their original box.

 

For returns done from outside of Canada, please follow these 3 STEPS. For returns done inside of Canada simply ship the products to the address found at step 3. 

1) Stick the additional return sticker that comes with the shoes or make sure to put on the package the following:

CANADIAN GOODS RETURNING BACK TO CANADA 

Customs code: 9814.00.00.93

2) Do not use UPS shipping as a carrier. Use USPS or Post Canada

3) Use the following address: 

Zagros Shoes Inc.

1200 St-Laurent Blvd. Unit 92, Ottawa, Ontario, Canada, K1K 3B8